The document was prepared using the Sellvio General Terms and Conditions generator.
kertepites-pecs.hu – effective from: 2026-01-27
I. General Provisions
1. These General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Krisztián Ámán (hereinafter: Service Provider) and the party using the services through the Service Provider’s kertepites-pecs.hu online portal (hereinafter: Webshop) (hereinafter: Customer).
2. Details of the Service Provider:
a. Name: Pécsi Kertész Kft.
b. Registered Office: Mária dűlő 48., 7634 Pécs, Hungary
c. Tax Number: 14742024-2-02
d. Company Registration Number: 02-09-074070
f. Mailing / Contact Email: apecsikertesz@gmail.com
g. Customer Service Phone Number: +36 70 391 4253
3. Hosting Service Provider Details:
a. Name: Sonrisa Informatikai Kft.
b. Registered office: Hungary, 1022 Budapest, Bég Street 3–5, 1st floor, Door 108
c. Website: sonrisa.hu
4. The scope of these GTC covers electronic commerce services provided within the territory of Hungary that are carried out through the Webshop.
5. Language of the contract: Hungarian
6. The contracts concluded are considered written contracts; however, the Service Provider does not register or archive them.
7. The Service Provider does not submit to any code of conduct.
II. Use of the Webshop
1. Registration
1.1. Use of the services available in the Webshop is not subject to registration.
2. General information related to purchasing
2.1. The essential characteristics, features, and instructions for use of the products available in the Webshop can be found on the product information pages.
2.2. The actual detailed characteristics of the product are set out in the product’s instructions for use, which are attached to the product where required by law.
2.3. The Webshop displays the gross price of products in Hungarian Forints (HUF). The purchase price is the amount shown next to the product and includes 27% value-added tax (VAT).
2.4. During the ordering process, the Service Provider clearly indicates the total amount payable — including the product price, delivery costs, and any other additional charges — before the order is finalized. If any cost cannot be calculated in advance, the Service Provider clearly indicates this fact and explains the method of calculation.
2.5. The Service Provider does not apply default options (pre-ticked boxes) that would result in additional costs for the Customer. Any service or product that is not necessary for the performance of the main contract and is available for an additional fee is added to the cart only based on the Customer’s explicit and conscious choice. If the Customer pays a fee for an additional service that was not explicitly selected, the Customer is entitled to a full refund of that amount.
2.6. If the Service Provider displays an incorrect price for any product in the Webshop — in particular a price that significantly differs from the generally known or estimated price of the product, a price of HUF 0 or HUF 1 displayed due to an obvious system error, or a price containing an obvious calculation error — the Service Provider is not obliged to sell the product at the incorrect price. If the Customer has finalized an order for a product listed at an incorrect price, the Service Provider is not obliged to accept the order but is entitled to offer the product for purchase at the correct price, which the Customer may accept or decline at their discretion.
2.7. The Service Provider issues electronic invoices.
III. Contractual Performance and Conformity
The provisions of this chapter shall apply where the Customer qualifies as a consumer, meaning a natural person acting outside the scope of their profession, independent occupation, or business activity.
1. General requirements of contractual performance
The Service Provider undertakes to ensure that the products and services purchased by the Customer comply with the terms of the contract. Contractual performance means that the product has all the characteristics specified in the contract and meets the requirements that may reasonably be expected of products of the same type.
2. Fundamental conformity criteria
The product must comply with the description, quantity, quality, and type specified in the contract. It must also have the functionality indicated in the contract or product information and be suitable for the purpose communicated by the Customer to the Service Provider at the time of purchase and accepted by the Service Provider.
3. Fulfilment of customary expectations
The product must also meet the customary expectations applicable to goods of the same type. This includes having reasonably expected quantitative, qualitative, and performance characteristics, including functionality, compatibility, accessibility, and safety. This also includes any public statements made by the Service Provider or its suppliers in advertisements, product descriptions, or labels.
4. Accessories and documentation
The delivered product must include all accessories and user instructions specified in the contract, including instructions required for installation. The product must be delivered in appropriate packaging that ensures safe and damage-free transportation.
5. Special rules for products containing digital elements
5.1. Update obligations
If the Customer purchases a product containing digital elements (such as a smartphone, smart TV, or connected household appliance), the Service Provider is obliged to inform the Customer of all available updates necessary for the proper functioning of the product. This obligation particularly applies to security updates. The Service Provider must ensure that the Customer actually receives these updates.
5.2. Duration of updates
In the case of a one-time digital service, the Service Provider shall provide updates for a period that may reasonably be expected based on the type, purpose, and nature of the product and the contract. In the case of a continuous digital service, where the duration of the service does not exceed two years, the Service Provider shall be obliged to provide updates within two years from the date of performance.
5.3. Customer obligations regarding updates
If the Customer fails to install the updates provided by the Service Provider within a reasonable period, the Service Provider shall be exempt from liability for defects caused by the failure to install such updates. This exemption applies only if the Service Provider has previously informed the Customer of the importance of the update and the consequences of failing to install it, and provided that the failure was not due to deficiencies in the instructions supplied by the Service Provider.
6. Digital content and services
6.1. Performance requirements
In the case of digital content, the Service Provider shall ensure access to the digital content for the Customer without undue delay following the conclusion of the contract, in the most recent version available at the time of contract conclusion. The service shall be deemed performed when the digital content or the means necessary to access it has been delivered to the Customer or to a device designated by the Customer.
7. Maintenance of continuous services
Where the contract relates to a continuous digital service provided for a specified period, the Service Provider shall ensure contractual performance throughout the entire contractual period.
8. Installation obligations
Liability of the Service Provider
If the Service Provider undertook the installation of the product, performance shall be deemed completed only once the installation has been properly carried out. If a defect results from improper installation performed by the Service Provider or by a person acting under the Service Provider’s responsibility, the Service Provider shall be liable for defective performance.
Installation obligations of the Customer
If the Customer is responsible for installation and the defect results from inadequate instructions provided by the Service Provider, the Service Provider shall also be liable for defective performance. Therefore, the Service Provider takes special care to provide detailed and clear installation instructions for all products.
9. Obligation to cooperate
Verification of the digital environment
In the case of digital services, the Customer is obliged to cooperate with the Service Provider to enable verification of whether the defect originates from the Customer’s digital environment. The Service Provider shall carry out such verification using technical means provided by it and requiring minimal intervention.
Consequences of failure to cooperate
If the Customer fails to fulfil this obligation despite having received clear prior information from the Service Provider, the burden of proof shall rest on the Customer to demonstrate that a defect identified within one year after performance already existed at the time of performance.
10. Exceptions to conformity requirements
Deviations accepted in advance
The Service Provider shall not consider performance defective where the Customer was expressly informed prior to purchase that certain characteristics of the product deviate from customary features and the Customer explicitly accepted such deviation at the time of concluding the contract.
Compatibility of the digital environment
In the case of digital services, the Service Provider shall not be liable for defects if it can prove that the Customer’s digital environment did not meet the technical requirements of the service, provided that the Customer was clearly and comprehensibly informed of these requirements prior to the conclusion of the contract.
IV. Complaint Handling and Customer Service, in the Case of Consumer Complaints
The provisions of this chapter shall apply where the Customer qualifies as a consumer, meaning a natural person acting outside the scope of their profession, independent occupation, or business activity.
The name and registered office of the Service Provider are set out in the first section of the GTC. The Customer may submit a complaint to the Service Provider either orally or in writing.
The Service Provider’s complaint handling contact details are as follows:
Postal address: Hungary, 7634 Pécs, Mária dűlő 48.
Electronic correspondence: apecsikertesz@gmail.com
Telephone customer service: +36 70 391 4253
In person: Hungary, 7634 Pécs, Mária dűlő 48.
1. Handling of oral complaints
Immediate investigation
The Service Provider shall immediately investigate the Customer’s oral complaint and, where necessary, seek to remedy it. If the Customer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider shall without delay record the complaint and its position regarding the complaint in minutes.
Recording of minutes
The minutes recorded regarding the complaint shall include the Customer’s name and residential address or electronic mailing address, the place, time, and method of submission of the complaint, a detailed description of the complaint, and a list of documents presented by the Customer. In the case of an oral complaint submitted in person, the Service Provider shall hand over a copy of the minutes to the Customer on the spot.
Handling of complaints by telephone
Oral complaints submitted by the Customer by telephone or via other electronic communication services shall be assigned a unique identification number by the Service Provider.
A copy of the minutes recorded regarding the complaint shall be sent to the Customer by the Service Provider no later than at the same time as the substantive response.
During telephone complaint handling, the Service Provider shall make an audio recording, which shall be retained for five years.
Upon the Customer’s request, the Service Provider shall make the audio recording available to the Customer free of charge, shall allow the recording to be listened to at its customer service office, or shall send a copy electronically upon request. The Service Provider shall comply with the request for access to the audio recording within thirty days from becoming aware of the request.
2. Handling of written complaints
Response deadline
The Service Provider shall respond to the Customer’s written complaint in writing, substantively, and in a verifiable manner within thirty days following receipt. If the Service Provider rejects the Customer’s complaint, it shall provide reasons for its position.
If the Customer fails to provide their name and residential address or electronic mailing address, omits a detailed description of the complaint, or fails to submit documents, records, or other evidence necessary for the assessment of the complaint, the Service Provider shall not be obliged to respond to the complaint.
The Service Provider shall immediately acknowledge receipt of a complaint submitted via the electronic interface/form provided by it, at the electronic mailing address specified by the consumer.
Retention of documentation
The minutes recorded regarding the complaint, the written complaint, and a copy of the substantive response provided thereto shall be retained by the Service Provider for three years and shall be presented to supervisory authorities upon request.
3. Legal remedies
If the Service Provider rejects the complaint, it shall inform the Customer in writing of the authority or conciliation body before which the Customer may initiate proceedings regarding the complaint. The information shall include the seat, telephone and internet contact details, and postal address of the competent authority and the conciliation body having jurisdiction based on the Customer’s place of residence or stay.
Contact details of the conciliation body: bekeltetes.hu/udvozlo
Contact details of the consumer protection authority:
fogyasztovedelem.kormany. … /fogyasztovedelmi_hatosag
3.1. Initiation of conciliation body proceedings
In the handling of complaints and the provision of information to consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.
The Service Provider informs the Customer that it has submitted a general declaration of submission, valid until withdrawal, in writing, either to the conciliation body competent according to its registered office or, with effect covering all conciliation bodies, to the Hungarian Chamber of Commerce and Industry (MKIK).
The Service Provider informs Customers that, in addition to Customers qualifying as consumers, civil organisations acting outside the scope of their independent occupation and economic activity under a separate act, ecclesiastical legal entities, condominium associations, housing cooperatives, as well as consumers who are nationals of, or have their residence in, a Member State, and enterprises established in a Member State purchasing goods or using services within the Union exclusively for end use, or acting with such intent, may also apply to a conciliation body.
3.2. Consumer protection authority proceedings
Prior to initiating proceedings before the consumer protection authority, the Customer is obliged to attempt to settle the disputed matter directly with the Service Provider.
The Customer may initiate proceedings before the consumer protection authority if the Service Provider has violated provisions of consumer protection legislation, in particular obligations relating to distribution, service provision, complaint handling, customer service, product quality, composition, packaging, pricing, handling of warranty and guarantee claims, and consumer information.
An application submitted to the consumer protection authority must include:
the name and registered office address of the Service Provider,
the place where the contested conduct occurred,
a brief description of the subject of the application supported by available documents, including in particular the Service Provider’s response letter to the Customer’s enquiry, the minutes recorded regarding the oral complaint, and, in the case of complaints submitted by post or electronically, proof of dispatch.
Proceedings before the consumer protection authority may not be initiated more than three years after the occurrence of the infringement. In the case of continuous unlawful conduct, the time limit shall commence upon termination of the conduct.
In proceedings before the consumer protection authority, associations representing consumer interests shall also be entitled to the rights of a party within the scope of protecting the consumer interests they represent.
If the consumer protection authority establishes a violation of consumer protection provisions, it may, among other measures, order the termination of the unlawful situation, prohibit the continuation of the unlawful conduct, oblige the Service Provider to remedy the identified deficiencies within a specified time limit, or impose a consumer protection fine.
4. Procedure of the Service Provider in the case of repeated complaints
If the Customer submits a complaint identical in content to a complaint previously substantively answered and containing no new information, the Service Provider may omit investigation of such complaint. The Service Provider may also omit investigation of complaints submitted by unidentified persons.
5. Fulfilment of the requirement of written form
The Service Provider may fulfil its written complaint handling obligations by letter, telefax, or electronic means, provided that the method used allows for durable storage of the data and reproduction in unchanged form.
V. Other provisions and information
1. The Service Provider informs the Customer that
a. the annual availability of the servers ensuring data processing exceeds 99.9%. In order to protect data, regular backups are performed, therefore in the event of data loss the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, and sensitive data is protected by strong encryption, using hardware-based encryption solutions integrated into the processor.
2. The Service Provider informs the Customer that the Sellvio rating system operates on the Webshop website.
a. The rating system evaluates the operation of the webshop itself rather than individual products, based exclusively on the opinions of real customers.
b. During the review process, the following security and technical measures are applied:
i. The possibility to submit a review is activated only after a purchase. The system operates independently of the webshop, and reviews are stored by Sellvio (ErdSoft Kft.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó utca 4.).
ii. Reviews may be submitted exclusively after a purchase, based on an invitation sent to the provided email address.
iii. It is important to note that neither ratings nor reviews can be deleted – both positive and negative feedback are displayed, thereby providing an authentic picture of the operation of the Webshop.